Terms of Service

1. Who this agreement is between

These terms govern your use of XentoScribe, an AI-assisted pathology reporting tool operated by Xentovia Tech Pvt. Ltd. ("we", "us"). "You" means the pathologist, laboratory or diagnostic centre using the service.

XentoScribe is a documentation tool. It is not a medical device, it does not make or suggest diagnoses, and it must not be relied on as a clinical decision aid.

2. Your responsibilities as the treating professional

You remain solely and fully responsible for the clinical content of every report you sign. The service structures what you dictate; it does not verify it.

• Review every field before signing. AI transcription and structuring can misrecognise terminology, numbers and negations.
• A signed report is your professional act. We record a cryptographic hash of the content at the moment you sign, but we do not review or approve it.
• You are responsible for holding any patient consent required for you to process and disclose patient information to a processor.
• You must not upload patient data you are not lawfully entitled to process.

3. Data roles under the DPDP Act, 2023

This is the most important clause in these terms, so it is stated plainly.

You are the Data Fiduciary for the patient personal data you enter. You determine why and how it is processed, and you hold the relationship with the patient. Consequently, the obligation to give patients notice and obtain their consent is yours, not ours.

Xentovia Tech Pvt. Ltd. acts solely as a Data Processor, processing patient data only on your documented instructions — which, in practice, are the actions you take in the product. We do not process patient data for our own purposes.

We do not use your patients’ data to train AI models, and we do not sell or share it with anyone except the sub-processors listed in the Privacy Policy.

4. Accounts and acceptable use

Accounts are personal to the professional who signs reports under them. Do not share credentials: a signed report is attributed to the account that signed it, and sharing an account undermines that attribution.

You may not attempt to access another user’s data, probe the service for vulnerabilities without written permission, or use it to process data for which you have no lawful basis.

5. Fees and billing

Paid plans carry a monthly fee and an included usage allowance; usage beyond the allowance is charged per report at the rate for that report’s complexity. Current prices are shown at signup and in your account.

A report is billed once, when you sign it. Draft cases, abandoned cases, and re-dictation within a case are not billed.

Fees are exclusive of GST, which is added where applicable. Invoices and the underlying usage records are retained for 72 months as required by Section 36 of the CGST Act, 2017.

We will give at least 30 days’ notice by email before any price increase takes effect.

6. Availability, and what happens if you stop paying

We aim for high availability but do not offer a contractual uptime guarantee on self-service plans.

If payment fails or a subscription lapses, we may prevent you from creating new cases. We will not prevent you from dictating, signing, reading or exporting cases that already exist. Access to completed patient records is never withheld over a billing dispute.

7. Ending the agreement

You may stop using the service at any time. On request we will provide an export of your reports in a portable format, and delete your data within 30 days, except where retention is required by law (see clause 5).

We may suspend an account for non-payment after notice, or immediately where use is unlawful or endangers the service or other users.

8. Liability

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

Subject to that, our total liability in any 12-month period is limited to the fees you paid us in that period. We are not liable for clinical decisions, for the content of reports you sign, or for indirect or consequential loss.

This allocation reflects the reality that we cannot review your clinical work and you can.

9. Governing law

These terms are governed by the laws of India, and the courts of Chennai, Tamil Nadu have exclusive jurisdiction.

10. Changes and contact

We will notify you by email of material changes at least 30 days before they take effect. Questions: privacy@xentovia.ai.